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Hitachi Payment Services Pvt. Ltd.

About Us

The Central Operations (COPS) for the POS Business Unit is in Chennai, India and leverages the investments made by the ATM Business Unit. Run 24x7, the COPS for POS manages key activities that ensures smooth and un–interrupted services to the merchant establishment.

The key activities include:

  • Merchant On–Boarding – an activity that includes creation of merchant record‚ payment file‚ asset detail‚ limits‚ etc. for the acquisition of transactions
  • Key Injection
  • POS Dispatch
  • Merchant Query Support
  • Daily POS Operations for Payment and Settlement

The help desk executives in COPS can also be reached through a nation–wide toll free service.

Key services include

  • 24x7 Multi–lingual support of Indian languages
  • Highly automated and use of tools and automation
  • SMS/Email escalation built into the resolution process
  • Can be reached through a nation–wide toll–free service

Key Injection

UKPT (Unique Key Per Terminal) is an automated secured key injection solution for Point Of Sale terminals while preparing the terminals for deployment. The solution achieves Unique Key Per Terminal in a secure fashion where keys are generated using HSM and are injected into the terminal without any manual intervention.

No clear keys are transferred in this whole process over the network. This fulfills Visa's requirement to overcome manual intervention in case of Key Generation and Injection to the POS terminals.